Refund & Return Policy

Refund & Return Policy

At Elexo, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.

Exchange Policy

We offer a 7-day exchange policy on all products. If you wish to exchange a product, please contact us within 7 days of receiving your order.

Exchange Conditions

  • Product must be completely unused and in its original condition
  • Product must be in its original packaging with all seals intact
  • Product must not be opened, used, or tampered with in any way
  • Exchange request must be made within 7 days of delivery

Non-Exchangeable Items

  • Opened or used products
  • Products without original packaging
  • Products purchased on sale or with special discounts
  • Lip balms, blushes and other makeup products (for hygiene reasons)

How to Request an Exchange

To initiate an exchange, please contact us via:

  • WhatsApp: 0331-5393146
  • Email: contact.elexo@gmail.com

Please include your order number, product name, and reason for exchange. Our team will guide you through the process.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the product. We will arrange a replacement or exchange at no extra cost.

Authenticity Guarantee

All products sold on Elexo are 100% authentic. If you ever receive a product that you believe is not genuine, please contact us immediately and we will resolve the issue promptly.

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