Refund & Return Policy

At Elexo, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.

Exchange Policy

We offer a 7-day exchange policy on all products. If you wish to exchange a product, please contact us within 7 days of receiving your order.

Exchange Conditions

• Product must be completely unused and in its original condition
• Product must be in its original packaging with all seals intact
• Product must not be opened, used, or tampered with in any way
• Exchange request must be made within 7 days of delivery

Non-Exchangeable Items

• Opened or used products
• Products without original packaging
• Products purchased on sale or with special discounts
• Lip balms, blushes and other makeup products (for hygiene reasons)

How to Request an Exchange

To initiate an exchange, please contact us via:

• WhatsApp: 0331-5393146
• Email: contact.elexo@gmail.com

Please include your order number, product name, and reason for exchange. Our team will guide you through the process.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the product. We will arrange a replacement or exchange at no extra cost.

Authenticity Guarantee

All products sold on Elexo are 100% authentic. If you ever receive a product that you believe is not genuine, please contact us immediately and we will resolve the issue promptly.